At SNAPHOTO, we are committed to handling all refund and replacement requests fairly, securely, and professionally. Once a request is submitted, it is recorded in our system and assigned a unique Refund ID for tracking purposes.

All requests are reviewed by our verification team, which may include checking order details, payment records, delivery information, and the reason provided for the request. Additional proof such as photos, videos, or screenshots may be required for damaged or incorrect items.

Refund or replacement requests may be accepted for reasons including damaged products, wrong items received, missing accessories, delivery issues, items not as described, or other valid concerns.

Approved refunds are typically returned to the original payment method and may take approximately 1–3 business days depending on the payment provider or bank. Replacement requests may require the original item to be returned before a replacement is processed.

Please note that submitting a refund request does not guarantee approval. Requests containing incomplete information, invalid details, suspicious activity, or policy violations may be rejected after review.

We sincerely apologise for any inconvenience caused and appreciate your patience while our team processes your request.