This page is created to help customers quickly understand how SNAP PHOTO works both online and in store including orders payments delivery refunds and general support

What is SNAP PHOTO
SNAP PHOTO is a photography store that sells cameras lenses accessories and photography equipment for beginners enthusiasts collectors and professionals.

How do I place an order
You can place an order by selecting your desired product on our website adding it to cart and completing the checkout process or by purchasing directly in store at our physical location

What payment methods do you accept
We accept various secure payment methods as listed during checkout including credit card, bank transfer and other supported payment options All payments must be completed before orders are processed

How long does delivery take
Delivery within Malaysia usually takes two to five business days depending on location Courier delays weather and external factors may affect delivery time Pre order or special items may take longer

How can I track my order
Once your order has been shipped you will receive a tracking number if applicable You can use this tracking number or order number to check your delivery status with the assigned courier service. to track order see here 

What is your refund policy
Refund requests must be submitted through our official refund system Each request will be reviewed based on order details payment records and product condition Approval is not guaranteed and may take time depending on verification requirements. to fill the refund request see here.

for more information concerning return and refund send us a message @ refund@snaphotokamera.com

Can I return or exchange an item
Returns or exchanges are only accepted under specific conditions such as wrong item received damaged goods or other valid issues approved during review Customers may be required to provide proof such as photos or videos

Are your products new or used
We offer both new and pre owned camera equipment Some items may show minor cosmetic wear especially used or vintage products but all items are checked before sale

Do you provide warranty
Warranty depends on the product type Some items may include limited warranty while others especially used or vintage items may not include warranty Details will be stated on the product listing or provided during purchase.

Your equipment is covered with a 12-month service warranty that ensures reliability and peace of mind.

This includes:

• Full body coverage for internal functionality

• Maintenance support and servicing

• Careful inspection to maintain performance standards

This warranty applies to supported products and does not cover damage caused by misuse, accidents, or improper handling.

Can I cancel my order
Orders can only be cancelled before they are processed or shipped Once an order is in processing or has been shipped cancellation may not be possible

How do I contact support
You can contact us through our official email support channels listed on our website including support sales payments and refund emails depending on your inquiry type. support@snaphotokamera.com

How long does customer support take to respond
We usually respond within an hour to 12hours depending on inquiry volume